At Supplement99, we are dedicated to providing a smooth, reliable, and transparent shopping experience for all our customers. We understand that timely delivery and clear return policies are important when purchasing gym supplements online. This Shipping & Returns Policy outlines how we process, ship, and deliver your orders, as well as the conditions under which returns, replacements, and refunds are accepted. By placing an order on our website, you agree to the terms mentioned below. We encourage you to read this policy carefully to avoid any confusion or inconvenience.
1. Shipping Policy
Order Processing
- All orders are processed within 1–3 business days
- Orders are not shipped on Sundays or public holidays
Delivery Time
- Estimated delivery time is 3–7 business days depending on your location
- Remote areas may take longer
Shipping Charges
- Shipping charges (if any) will be displayed at checkout
- Free shipping may be available on selected offers
Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS
Delays
- We are not responsible for delays caused by courier services, weather, or unforeseen circumstances
2. Returns & Refunds Policy
Eligibility for Returns
We accept returns only if:
- The product is damaged, defective, or incorrect
- The request is made within 48 hours of delivery
- The product is unused and in original packaging
Non-Returnable Items
- Opened or used supplements
- Products damaged due to misuse
- Items without original packaging
3. Return Process
To request a return:
- Contact us at support@supplement99.com
- Share your order ID and product images
- Our team will review and approve your request
4. Refund Policy
- Once approved, refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- In some cases, store credit may be offered
5. Replacement Policy
- If your product is eligible, we may offer a replacement instead of a refund
- Replacement delivery time may vary based on availability
6. Contact Us
For any shipping or return-related queries, contact us at:
Call us: +(91) 8284801666
Email: support@supplement99.com